Privacy Policy

1. DEFINITIONS & TERMS

 For the purposes of this Policy, the following terms mean:

Futuretrip: is the commercial name of SC FutureTrip NFT SRL  (hereinafter ‘FutureTrip’), headquartered in Timisoara, Str. Martir Vasile Balmuș Nr. 27, Timișoara, Jud. Timis has registration number in the Romanian Trade Register J35/2371/2022, VAT number RO46201290, as the owner and administrator of the Site and provider of FutureTrip Service, who owns and runs the Site and FutureTrip Service.

Site: the online platform hosted at https://www.futuretrip.io/ (FutureTrip.io) and any of its subdomains; and/or the web url owned by the Organizers with whom FutureTrip has a legal agreement. 

FutureTrip Service (Services): set of functionalities and services made available by FutureTrip through the Site.

Organizer: a legal or physical person organizing events (musical, cultural, artistic, sports, conferences, exhibitions, etc.) to which access is based on a free or paid ticket.

Event: musical manifestation, cultural, sports, artistic, conference, exhibition, etc. open to the public, organized for relaxation, entertainment, leisure, cultural, scientific purposes, access to which is based on a ticket.

Account: the section of the Site consisting of an email address and a password that allows the User / Buyer to submit the Order and contains information about the Buyer’s User / Buyer and Buyer History on the Site (Orders, Tickets, etc.). The user is responsible and will ensure that all information entered in the creation of the Account is accurate, complete and up-to-date.

User: any natural person over the age of 16 or a legal person registered on the Site, who visits or accesses the Website or who wishes to use in any way or actually uses the FutureTrip Service or who by completing the account creation process, and has agreed to the site-specific clauses in the Terms and Conditions for Users section.

Buyer: Also named

Participant, may be any natural person over the age of 16 or any legal entity that makes an Account on the Site and performs an Order.

Order: An electronic document that acts as a form of communication between the Buyer / User and the Organizer through which the Buyer / User sends the Organizer through the Site its intention to purchase tickets from the Site.

Ticket: Unique alphanumeric code (barcode / QR) delivered and stored in electronic or printed form, which provides the holder with access to the event or services described by the Organizer.

FutureTrip Network: the ticket distribution network whose sale is mediated by FutureTrip and includes the Site and physical points of sale that can be modified by FutureTrip at its own discretion.

2. GENERAL TERMS

FutureTrip is an online platform for the sale and purchase of tickets at Events. Whenever we use the term “Organizer” in this Policy, we refer to event organizers who use our Services to sell tickets and manage event access. 

The components of the FutureTrip Service includes, but is not limited to, the software platform FutureTrip.io websites and their subdomains, the mobile apps available for iOS and Android.

For us, personal data protection is very important. That is why we are committed to paying more attention to the way we process your personal data (the “Data”).

This Privacy Policy is designed to provide you with complete information about how data processing is done by our company (“Us” or “FutureTrip”) when accessing and using the Site.

Non-acceptance of this Privacy Policy or of any of the provisions hereinafter entails the obligation for the User to cease using the Site. Further usage of the Site, of any page contained in it or of the FutureTrip Service represents the User’s full and unconditional acceptance of this Privacy Policy and any provisions of it.

3. WHO IS RESPONSIBLE FOR DATA PROCESSING AND WHO CAN YOU CONTACT?

SC Future Trip NFT SRL

Reg. Comerțului: J35/2371/2022

CUI: RO46201290

STR. MARTIR VASILE BALMUȘ NR. 27, TIMIȘOARA, JUD. TIMIS

e-mail: contact@futuretrip.io

4. WHAT DATA DO WE PROCESS?

4.1 All Users

When you interact with the FutureTrip platform, we may collect data. Sometimes we do this on our own behalf, and in other cases we will collect data on behalf of the Organizer who uses our Services to organize an event. This is an important distinction in terms of data protection, and will be explained in detail in Section 9, below.

Information you provide us: We process the data you provide voluntarily when you create a User account on our site and when you contact us to request information.

Information we collect automatically: We process certain technical data sent to us by your computer, device or browser through which you access the Services. The data we collect automatically includes the unique identifier associated with your device (e.g., IP address), statistics on how to use the Services, and data collected through cookies.

4.2 Organizers 

Informations you provide us: To be able to provide you Services and to ensure the provision of payments, we will request information such as company name and registration details, bank account and contact details of the company’s legal representative (i.e., name, phone number, email), some of which may be considered personal data

Information from other sources: We may collect or receive personal data from third parties, such as websites, your bank, your payment processing partners, or credit agencies.

Information we collect automatically: We process certain technical data sent to us by your computer, device or browser through which you access the Services. The data we collect automatically includes the unique identifier associated with your device (e.g., IP address), statistics on how to use the Services, and data collected through cookies.

4.3 Users

We will collect your data, sometimes for our purposes, and in other cases on behalf of an Organizer (see section 9 below).

Information you provide us through the website: We will collect the necessary data to create a user account (i.e., name, surname, email, phone number). 

Information we collect automatically: We will automatically collect data about your location (i.e., city, county, country).

In addition, Organizers can create event pages, which contain custom input fields,  by which they can collect any other information they need to organize the events listed in our Services. FutureTrip does not have control over the registration process or the data collected by the Organizers. Data collected on behalf of the Organizers is made available to them in accordance with the “Who receives your data?” Section below.

Information from other sources: We may collect or receive data from third parties such as Organizers, other consumers, social media platforms, or other third parties whose applications are integrated into our website, your bank or our payment processing providers.

5. HOW DO WE USE YOUR DATA?

We collect and use your data in accordance with this Policy. We could use your data as follows:

5.1 Specific purpose

If you provide us with data for a particular purpose, we will use that data in connection with that purpose. For example, if you contact us by email, we will use the data you provide us to respond to requests using the address you contacted for that purpose.

5.2 Access and Usage

If you provide us with data to access our Services, we will use the data to give you access and analyze how you use the Services. For example, we use the data automatically collected (i.e., city, county, country) to give you the content on the website in the language used in your territory.

5.3 Internal administrative purposes

Your data may be used for internal administrative purposes, including improving the content, quality and functionality of the Services, understanding our Users, identifying and preventing fraud, implementing the Terms and Conditions, managing your account, and in general for the administration of the Services.

5.4 Marketing communications

In accordance with your marketing preferences, we may use your data to provide you with information about services or events that may be of interest to you and to publish content or advertisements within or outside of the Services. See the “Discard Electronic Communications” section below to learn how to express your marketing communications preferences.

5.5 Emails from Organizers

FutureTrip gives the Organizers the opportunity to contact the customers about their events, so you may receive emails from our system sent by the Organizers or by us on their behalf. When you purchase a Ticket within the Services, the Event Organizers of the event you participate in will have access to your name, surname and email address. However, Organizers may also import email addresses that they have obtained from third-party sources and may transmit communications through the Services to those addresses. We will deliver these communications on behalf of the Organizers. Organizers and not FutureTrip will be responsible for the transmission of those emails. See the section “Discarding Electronic Communications” to learn how to express your preferences about communications initiated by the Organizers.

5.6 Other purposes

We will not use your data for any other purpose. However, if we intend to use the data in ways incompatible with this Policy, you will be informed before or at the time of collection of the data, or we will obtain your consent to that effect after collection, but prior to the use of the data.

5.7 Aggregate data

In order to improve the Services, we may analyze the data collected to study the demographics, interests and behaviors of our users. These analyzes are made on aggregate data that can not lead to your identification, so they will not be considered personal data within the meaning of this Policy.

 6. WHO RECEIVES YOUR DATA?

We do not sell your data to third parties and to marketing service providers.

The data will be processed and used only to the extent necessary for the purposes mentioned above. It may be necessary, on a case-by-case basis, to transfer the data to third parties in order to achieve those purposes.

However, there are circumstances in which we may make available, transfer or share your data with certain third parties without your being informed on each occasion, as will be explained below.

6.1 Selling the company, the Services or assets

As we grow, we can sell or buy companies and assets. In case of a sale, reorganization, merger, dissolution or other similar situation, your data could be part of the transferred assets. Any successor in title or buyer of FutureTrip will continue to be entitled to use your data or other information in accordance with this Policy.

6.2 Agents, consultants or service providers

If we authorize an authorized person, we will remain fully responsible for protecting your data. The persons authorized by us or other third parties will only receive your data if the data are required to provide the requested services. These can be, for example:

• payment service provider
• email service providers;
• the provider of data hosting and storage services;
• the provider of location services;
• billing program provider;
• providers of user behavior analysis services;
• advertising service providers;
• FutureTrip workflow management providers;
• suppliers of customer service.

6.3 Organizers

When you buy tickets at an event through the Services, the data you provide to us for this purpose will be made available to the Organizer of that event. We are not responsible for how the Organizers use your personal data. As a result, it is important to check the Organizers’ policies on data protection before providing your personal data to participate in the event.

6.4 Facebook, Google or other third parties

You can sign in to your FutureTrip account through third parties such as Facebook or Google, in which case we may collect, use, disclose, transfer or store information about your account registered with these entities in accordance with this Policy. For example, if you sign in via Facebook, we can store your username, email address, location, friends list, and profile picture to provide you with certain features within the Services, such as recommending events to which your friends will be attending .

6.5 Legal obligations

FutureTrip may legally be required to disclose your data if this is necessary to establish, exercise or defend our rights before the competent authorities.

7. HOW DO WE STORE YOUR DATA?

FutureTrip has taken all necessary measures to ensure that your data is protected against loss, theft, inappropriate  or unauthorized use, and also accidental access, disclosure, alteration or destruction. However, no network, server, database or email transmission is completely secure or error-free. So please think carefully about the information you send us electronically before doing so.

8. HOW LONG DO WE STORE YOUR DATA?

We will keep your data as long as you are a registered User of the Services. You can close your account by contacting us at contact@futuretrip.io

However, we will retain your data to the extent required or permitted by law. For example, we will continue to process your data in accordance with the principle of minimization and purpose limitation if we are required by a legal provision (eg keeping documents, records and accounting records for a period of 5 or 10 years) or if we have a legitimate interest (eg for audit purposes, or when such information is required to conduct investigations or legal proceedings for a period of 3 years).

We will ensure the deletion of your data when the storage is no longer supported by any of the above mentioned processing grounds.

 9. YOUR CHOICES

9.1 Cookies

Please see our Cookies Policy for more information.

9.2 Data limitation

You may browse our website without providing personal information (except for information that is automatically collected to the extent that it may be qualified as personal data under applicable law). If you choose not to provide us with the necessary data, you will not be able to benefit from our Services.

9.3 Discarding Electronic Communications 

Marketing

In accordance with your preferences, we may send you messages about our Services or about Service events, as you have purchased a ticket through our Services. You may choose not to receive such communications by accessing the “I do not want to receive any more communications” link at the end of each message your received from We.

Communications initiated by the Organizers

Organizers can send emails through our systems to the addresses in their databases as well as to the users who participated in the events they organized in the past. Although these communications are transmitted through our system, FutureTrip does not determine their content or recipients. Organizers are required to use our email tools only in accordance with the applicable laws. FutureTrip will insert a link through which users refuse to receive communications from an Organizer at the end of each message.

Transaction related communications

Certain electronic communications from FutureTrip will take place as a result of your requests. For example, if you purchase a ticket, it will be sent to you by email, by FutureTrip on behalf of the Organizer. Regardless of your marketing communication options, you will always receive emails related to completed transactions. You can stop these communications by contacting us at contact@futuretrip.io, but we recommend that you do so only if you intend not to use the Services anymore.

10. EXCLUSIONS

10.1 Data you provide to third parties

This Policy does not apply to data you provide to other Service Users, including information you provide to Organizers through Event Pages or information you make public outside of the Services. 

10.2 Links from third parties

This Policy is only applicable to Services. The services may contain links to other websites that are not operated or controlled by Us. This Policy does not apply to them. The presence of links on our site does not guarantee the verification by We of those websites. We suggest contacting directly the owners of such websites for more information about their data protection policies.

10.3 Minors’ data

Our services are not intended for minors. As a result, we do not consciously collect data from minors under the age of 16. If you are less than 16 years old, please do not submit personal data to us. If you have found out that a minor under 16 has provided us with personal data through the Services, please contact us at contact@futuretrip.io, and we will take all measures to delete the data from our systems.

10.4 Changes to the Policy

We will post a notice on our website whenever our Policy will be substantially modified.

11. FutureTrip – OPERATOR OR PROCESSOR?

Data protection legislation makes a distinction between data processing entities for their own purposes (“operators”) and those processing data on behalf of other organizations (“processors”). If you have any questions or complaints about how your data is used, it should always be directed to the relevant operator, as it is your primary responsibility for protecting your data.

Depending on your specific circumstances, FutureTrip may have the status of operator or processor with respect to your data.

For example, we will be operators of the data we collect when creating a User account on our website.

However, we will act as data processors on behalf of the Organizers with regard to the data you provide us with a purchase of a ticket through our Services (e.g., to send confirmation, process payments, etc.). In this case, FutureTrip does not decide what data to request through the registration forms nor is it responsible for the accuracy of the data provided. As a result, any question about your data or any request for the exercise of your rights under the applicable law will have to be addressed to the Organizer who is the operator and not FutureTrip.

12. WHAT ARE YOUR RIGHTS AND HOW CAN YOU USE THEM?

In accordance with Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, you have, under certain conditions, the following rights:

• To access the data: You can obtain information about processing your personal data and a copy of this personal data;
• To rectify the data: If you believe that your personal data is inaccurate or incomplete, you may request appropriate alteration of this personal data;
• To obtain data deletion: You may request deletion of your personal data to the extent required by law;
• Restrict processing: You may request that you restrict the processing of your personal data;
• To object to processing: You may oppose the processing of your personal data for reasons related to your particular situation. You have the absolute right to oppose the processing of your personal data for direct marketing purposes, which also includes profiling in relation to that direct marketing;
• Data portability: You have the right to request that the personal data you provide us be returned to you or, if possible, transferred to a third party.

Also, with respect to data processed under your consent, you have the right to withdraw your consent at any time, without affecting the legality of the previously processed processes by Us.

You may exercise your rights listed above by a written and dated request, sent by e-mail to contact@futuretrip.io.

If you submit a request, the data contained therein will only be accessible to those persons who are authorized and involved in the settlement process.

Additional data may be necessary to determine your identity without changing the purpose of your initial data processing.

In addition to the above, you are also entitled to lodge a claim regarding the processing of your data with the National Authority for the Supervision of Personal Data Processing (ANSPDCP), B-dul. Gral. Gheorghe Magheru nr. 28-30, Sector 1, postal code 010336 Bucharest, tel. 0318,059,211.

If you have any questions regarding this Policy or the way we handle your data, please contact us by email at contact@futuretrip.io.

Refund policy

FutureTrip is a ticketing company (not Event Organizer) that collects ticket value on behalf of third-party organizers, does not hold tickets for sale, can not be held responsible for returning money on purchased tickets, and is not required to return money for purchased tickets. FutureTrip will, however, make every effort to determine the ticket organizers to reimburse the amounts paid for the tickets purchased by the buyers.

As a consequence, the entire responsibility towards the users in connection with these events lies with the organizers of the shows. They assume full responsibility for ticket buyers for possible delays, delays, cancellations, or any other issues in connection with events whose tickets have been sold through FutureTrip.io for their inappropriate performance or under conditions other than those publicly disclosed by the organizer or those provided for by the relevant legislation, as well as any restrictions imposed on events of third parties involved in their organization or authorities.

7.1 Right of withdrawal

FutureTrip through the FutureTrip Service is an intermediary between event and show organizers and ticket buyers. As a consequence, buyers can not exercise their right of withdrawal under the provisions of Article 16 (l) of GEO No 34/144 on consumer rights in contracts concluded with professionals for the sale of tickets for shows or events sale or purchase of distance or off-premises tickets if the buyer made an order or from the sale or purchase contracts for distance or off-premises tickets within 14 calendar days of the date of entry into possession of the tickets, provided by the applicable law.

Ticket returns and / or refund requests for tickets ordered, paid, delivered and valid for a show or event to be held according to the scheduled schedule (date and time), location and participating artists and / or not had announced no changes to the original program (date and time), location change, or change / retirement artists originally announced as show / event participants.

7.2 Changes, cancellations, returns, organizational deficiencies

1. a) FutureTrip does not assume responsibility for any delays, delays, cancellations or organizational deficiencies of the event for which the tickets were purchased or for restrictions imposed by the organizer or state institutions (regarding the number of tickets that can be bought by a person or individual subject to legal restrictions, other restrictions), buyers having to contact the organizer of the event for further information.

1. b) The organizer has the right to modify the event’s dates, the new information being announced by means of communication specific to the organizer.

1. c) In the event of cancellation, delay or major program or distribution changes, FutureTrip reserves the right to inform ticket buyers of such changes. This information is a volunteer service of FutureTrip and can be done by mail or electronically, via email, sms, social media.

2014. d) For certain events, the organizer is free to refuse to cancel the ticket. The acquisition of tickets for shows is largely exempt from the right of withdrawal governed by Romanian OUG 34/2014.

1. e) The return policy to be applied will be that of the organizer. In the event of an unfortunate cancellation of an event, you will be informed by email and the money will be returned according to the wishes of the event organizer. Unless the parties otherwise agree in writing, the return of the money shall be returned to the organizer of the event and may be made in fair play, as long as the causes invoked for return are exceptional (canceling the event).

1. f) In the event that an event is canceled, please send your request in this respect to the contact address of the canceled event organizer. Organizer contact details are found attached to all events. In order to register the money request for purchased tickets, it is necessary to send an email to the event organizer with the subject ‘Return – order number – event name’ together with a copy of proof of payment for the order.

1. g) FutureTrip will collaborate with the organizer of the event in question to reimburse the price paid for the tickets purchased by the buyer, but does not provide any guarantee to that effect and has no obligation to compensate the buyer for the ticket without prior agreement of the organizer of the event.

1. h) The proceeds of the sold tickets are settled at specified intervals in the organizers ‘accounts in accordance with the contractual arrangements with them, therefore, if an event is canceled, FutureTrip can only make efforts to cause event organizers to return buyers’ money, use other pathways except legal ways.

1. i) If the Organizer and FutureTrip have agreed in writing to return the Ticket equivalent by FutureTrip, the return shall be made no sooner than 7 days after the official cancellation notice of the event. FutureTrip will issue a communiqué through the specific channels of communication announcing buyers of specific return methods for e-tickets and / or printed tickets and refund methods of ticket equivalents based on the payment method chosen by the buyer at the time of purchase of the tickets . In the event that the Organizer does not return the amounts for the orders required for return to FutureTrip, legal actions initiated by the buyers will be made against the organizer, not the distributor, in this case FutureTrip.

1. j) After returning, the tickets are automatically invalidated. Tickets that have been damaged or have not been purchased through the FutureTrip platform will not be accepted for return and refund of their equivalents.

1. k) In order to remove any doubt, FutureTrip and the organizer of the event state that only the ticket price will be refunded (without any other fees, charges, costs, expenses incurred by the buyer upon purchase, including but not limited to courier, service charge, ticket issuance fee, administration fee, payment method costs, if applicable, etc.).

7.3 Loss / Theft of tickets

Payment methods

Credit / Debit card

After you placed the order, you will be redirected to a secured payment page provided by the payment processing company, where you will submit info about your card. There are no payment fees associated when paying with your card. The card payment service is provided by MobilPay (Netopia Srl) or by EuPlatesc (Euro Payment Services SRL).

Delivery methods

Mobile tickets (e-ticket)

After a successful order payment, the tickets will be delivered automatically on the customer’s email. The tickets are electronic and they contain a unique QR code and info about the event. We recommend that you show your ticket at the entrance directly from your electronic devices’ display.

Cookie Policy

For the purposes of this Policy, the following terms mean:

Futuretrip: is the commercial name of SC FutureTrip NFT SRL  (hereinafter ‘FutureTrip’), headquartered in Timisoara, Str. Martir Vasile Balmuș Nr. 27, Timișoara, Jud. Timis has registration number in the Romanian Trade Register J35/2371/2022, VAT number RO46201290, as the owner and administrator of the Site and provider of FutureTrip Service, who owns and runs the Site and FutureTrip Service.

Site: the online platform hosted at https://www.futuretrip.io/ (FutureTrip.io) and any of its subdomains; and/or the web url owned by the Organizers with whom FutureTrip has a legal agreement. 

FutureTrip Service (Services): set of functionalities and services made available by FutureTrip through the Site. The components of the FutureTrip Service includes, but is not limited to, the software platform FutureTrip.io website and their subdomains, the mobile apps available for iOS and Android.

This Cookies Policy is designed to provide you with complete information about how are used by our company (“FutureTrip”) when accessing and using the Site.

Non-acceptance of this Cookie Policy or of any of the provisions hereinafter entails the obligation for the User to cease using the Site. Further usage of the Site, of any page contained in it or of the FutureTrip Service represents the User’s full and unconditional acceptance of this Cookie Policy and any provisions of it.

The site https://www.futuretrip.io/ uses cookies. The information below is intended to inform the user about the placement, use and administration of “cookies” used by the site https://www.futuretrip.io/ Please read carefully the following information:

1. This website uses both own and third party cookies to provide visitors with a much better browsing experience and services tailored to the needs and interests of each.
2. In what we call “web 2.0,” cookies play an important role in facilitating the access and delivery of multiple services the user enjoys on the Internet, such as: Customize certain settings such as: the language in which a site is viewed, the currency in which certain prices or tariffs are expressed, the keeping of options for different products (measures, other details etc.) in the shopping cart (and the storage of these options) Thus making the “shopping cart” flexible (accessing old preferences by accessing the “forward” and “back” buttons)
3. Cookies provide site owners with valuable feedback on how their sites are used by users so they can make them even more effective and accessible to users.
4. Allow multimedia or other applications from other sites to be included in a particular site to create a more valuable, useful, and enjoyable navigation experience;
5. Improving the efficiency of online advertising.

What is a cookie?

An “Internet Cookie” (also known as “cookie browser” or “HTTP cookie” or simply “cookie”) is a small file of letters and numbers that will be stored on your computer, other equipment of a user on which the Internet is accessed.

The cookie is installed through a web browser’s browser request (e.g. Internet Explorer, Chrome) and is completely “passive” (it does not contain software, viruses or spyware and can not access the information on the user’s hard drive) .

A cookie consists of two parts: the name and the content or the cookie value. Furthermore, the duration of a cookie is determined; Technically, only the web server that sent the cookie can access it again when a user returns to the website associated with that webserver. The cookies themselves do not require personal information to be used, and in Most cases do not personally identify internet users.

There are 2 large categories of cookies:

1. Session cookies – they are temporarily stored in the web browser’s cookie folder to save them until the user exits the site or closes the browser window (eg when logging on / off A webmail or social networking account).
2. Persistent Cookies – These are stored on the hard drive of a computer or device (and generally depends on the default cookie lifetime). Persistent cookies include those placed on a website other than the one the user is currently visiting – known as ‘third party cookies’ – which can be used anonymously to Memorize the interests of a user, so that advertising is delivered as relevant as possible to users.

What are the benefits of cookies?

A cookie contains information linking a web browser (user) and a specific web-server (website). If a browser accesses that web server again, it can read the already stored information and react accordingly. Cookies provide users with a good browsing experience and support the efforts of many websites to provide user-friendly services: ex – online privacy preferences, site language options, shopping carts, or relevant advertising.

What is the lifetime of a cookie?

Cookies are managed by web servers. The life of a cookie may vary significantly, depending on the purpose for which it is placed. Some cookies are used exclusively for one session (session cookies) and are no longer retained once the user has left the website and some cookies are retained and re-used whenever the user returns to that site (‘cookie- Permanent ‘). However, cookies can be deleted by a user at any time through browser settings.

 What are cookies placed by third parties?

Certain sections of content on some sites may be provided through third parties / providers (eg news box, video or commercial). These third parties may also place cookies through the site and they are called “third party cookies” because they are not placed by the owner of that website. Third-party vendors must also comply with the applicable law and the site’s privacy policies.

How are cookies used by this site?

A visit to this site may place cookies for purposes of:

1. a) Visitor analysis cookies

Each time a user visits this site, third-party analytics software generates a user’s analysis cookie. This cookie tells us if you have visited this site so far. The browser will tell us if you have this cookie, and if not, we will generate one. It allows monitoring of the unique users who visit us and how often they do it.

As long as you are not registered on this site, this cookie can not be used to identify individuals, they are only used for statistical purposes. If you are registered, we may also know the details you have provided us, such as your e-mail address and username – subject to the confidentiality and provisions of the Terms and Conditions, the Privacy Policy and the legislation in Force with regard to the protection of personal data.

1. b) Cookies for geotargetting

These cookies are used by software that determines where you come from. It is completely anonymous and is used only to target the content – even when you are on our page in Romanian or in another language you receive the same advertisement.

1. c) Cookies for registration

When you sign up for this site, we generate a cookie that tells us if you are registered or not. Our servers use these cookies to show us your account and if you have permission for a particular service. It also allows us to associate any comments you post on our site with your username. If you did not select “keep me registered,” this cookie will automatically delete when you close your browser or computer.

1. d) Cookies for advertising

These cookies let us know whether or not you viewed an online ad, what is its type, and how long it has been since you saw the ad message. These cookies are also used to target online advertising. We can also use 3rd-party cookies for better ad targeting, such as showing holiday ads if the user has recently visited an article on vacancies. These cookies are anonymous, they store information about the viewed content, not the users.

We also set up anonymous cookies through other sites that we advertise. By accepting them, we can use them to recognize you as a visitor to that site if you later visit our site, we will be able to deliver advertising based on this information.

1. e) Advertiser cookies

Much of the advertising you find on this site belongs to third parties. Some of these parties use their own anonymous cookies to analyze how many people have been exposed to an ad, or to see how many people have been exposed multiple times to the same ad.

The companies that generate these cookies have their own privacy policies, and this site does not have access to read or write these cookies. Third-party cookies can be used to show your target advertising on other sites, based on your browsing on this site.

1. f) Other cookies of third parties

On some pages, third parties can set their own anonymous cookies in order to track the success of an application, or to customize an application. Due to its use, this site can not access these cookies, just as third parties can not access cookies owned by this site. For example, when you share an article using the social network button on this site, that social network will record your activity.

What type of information is stored and accessed through cookies?

Cookies store information in a small text file that allows a website to recognize a browser. The web server will recognize the browser until the cookie expires or is deleted. The cookie stores important information that enhances the Internet browsing experience (for example, setting the language of a site, keeping a user logged in to the webmail account, online banking security, keeping products in the shopping cart)

Why are cookies important to the Internet?

Cookies are the central focus of the efficient Internet, helping to generate a friendly browsing experience and tailored to the preferences and interests of each user. Denying or disabling cookies can make some sites unusable.

Disabling or disabling cookies does not mean you will not receive online advertising – but it will not be able to take account of your preferences and interests highlighted by your browsing behavior.

Examples of important uses of cookies (not requiring authentication of a user through an account):

1. Content and services tailored to the user’s preferences – news, weather, sports, maps, public and governmental services, entertainment sites and travel services.
2. Offers tailored to the interests of users – retaining passwords, language preferences (eg display of Romanian search results).
3. Retrieve Child Protection Filters for Content on the Internet (Family Mode Options, Safe Search Functions).
4. Limit ad serving frequency – limit the number of impressions of an ad for a particular user on a site.
5. Providing more relevant advertising for the user.
6. Measurement, optimization and analytics features – such as confirming a certain level of traffic on a website, what type of content is viewed, and how a user reaches a website (e.g. through search engines, directly from other websites Etc.). Websites run these analyzes of their use to improve sites for the benefit of users.

Security and privacy issues

Cookies are NOT Viruses! They use plain text formats. They are not made up of pieces of code so they can not be executed or can auto-run. Consequently, they can not duplicate or replicate on other networks to run or replicate again. Because they can not perform these functions, they can not be considered viruses.

Cookies can still be used for negative purposes. Because it stores information about user preferences and browsing history, both on a particular site and on several other sites, cookies can be used as a form of Spyware. Many anti-spyware products are aware of this and consistently mark cookies to be deleted in anti-virus / anti-spyware removal / scanning procedures.

In general, browsers have built in privacy settings that provide different levels of cookie acceptance, shelf life, and automatic deletion after the user has visited a particular site.

Other security issues related to cookies

Because identity protection is very valuable and is the right of every internet user, it is advisable to know what problems can create cookies. In order to transmit constant information in both ways between the browser and the website, if an attacker or unauthorized person intervenes in the data transmission path, the information contained in the cookie can be intercepted. Although very rarely, this can happen if the browser connects to the server using an unencrypted network (e.g. an unsecured WiFi network).

Other cookie-based attacks involve bad cookie settings on servers. If a website does not require the browser to use only encrypted channels, attackers can use this vulnerability to prevent browsers from sending information via unsecured channels. Attackers then use information for unauthorized access to certain sites. It is very important to be careful in choosing the most appropriate method of protecting personal information.

Tips for a safe and responsible cookie-based navigation

Due to their flexibility and the fact that most of the most visited sites and the biggest ones use cookies, they are almost inevitable. Disabling cookies will not allow the user access to the most popular and used sites including Youtube, Gmail, Yahoo and others. Here are some tips to make sure you do not worry about cookies:

1. Customize your cookie browser settings to reflect a comfortable cookie level for you.
2. If you do not mind cookies and you are the only person using your computer, you can set expiration dates to store your browsing history and personal access data.
3. If you share access to your computer, you can consider the browser setting to delete individual browsing data each time you close your browser. This is a way to access sites that place cookies and delete any business information when you close the browsing session.
4. Install and constantly update your anti spyware applications.

Many of the applications for detection and prevention of spyware include the detection of attacks on sites. This prevents the browser from accessing websites that could exploit browser vulnerabilities or download dangerous software. Make sure your browser is always up-to-date. Many of the cookies attacks are exploited by exploiting the weaknesses of the old versions of browsers.

Cookies are everywhere and can not be avoided if you want to enjoy access to the best and largest websites on the Internet – local or international. With a clear understanding of how they work and the benefits they bring, you can take the necessary security measures so you can browse with confidence on the internet.

How do I stop cookies?

Disabling and refusing to receive cookies can make some sites unfeasible or difficult to visit and use. Also, refusing to accept cookies does not mean you will not receive / see online advertising anymore.

Please configure your cookie preferences by clicking this link. 

1. General Terms 

The terms and conditions for use of the Site  (named ‘Terms and Conditions for Users’) determine the conditions under which any person can visit or access the website https://www.futuretrip.io/ / or any of their subdomains (hereinafter ‘Site’ and / or ‘FutureTrip’) or can use in any way the FutureTrip Service offered through the Site (named ‘FutureTrip Service’), and has a value of a legal agreement between SC FutureTrip NFT SRL  (hereinafter ‘FutureTrip’), headquartered in Timisoara, Str. Martir Vasile Balmuș Nr. 27, Timișoara, Jud. Timis having registration number in the Romanian Trade Register J35/2371/2022, VAT number RO46201290, as the owner and administrator of the Site and provider of FutureTrip Service, an online platform for buying and selling tickets for events, and any person visiting or accessing the website or who wishes to use in any manner or actually use the FutureTrip Service (hereinafter ‘User’). The Cookies Policy and the Privacy Policy are an integral part of this set of Terms and Conditions for Users.

The Terms and Conditions for Users must be accepted before using the FutureTrip Service on  https://www.futuretrip.io/ or any of their subdomains, owned and managed by SC FutureTrip NFT SRL.. The components of the FutureTrip Service includes, but is not limited to, the software platform FutureTrip.io for mobile, tablet and/or desktop, the https://www.futuretrip.io/ (FutureTrip.io) / https://www.futuretrip.io/ (FutureTrip.io)  websites and their subdomains, the mobile apps available for iOS and Android.

Non-acceptance of these Terms and Conditions or of any of the provisions hereinafter entails the obligation for the User to cease using the Site. Further usage of the Site, of any page contained in it or of the Futuretrip Service represents the User’s full and unconditional acceptance of these Terms and Conditions and any provisions of it.

2. Definitions & Terms

For the purposes of this agreement, the following terms mean:

Futuretrip: is the commercial name of SC FutureTrip NFT SRL  (hereinafter ‘FutureTrip’), headquartered in Timisoara, Str. Martir Vasile Balmuș Nr. 27, Timișoara, Jud. Timis has registration number in the Romanian Trade Register J35/2371/2022, VAT number RO46201290, as the owner and administrator of the Site and provider of FutureTrip Service, who owns and runs the Site and FutureTrip Service.

Site: the online platform hosted at https://www.futuretrip.io/ (FutureTrip.io) and any of its subdomains; and/or the web url owned by the Organizers with whom FutureTrip has a legal agreement. 

FutureTrip Service: set of functionalities and services made available by FutureTrip  through the Site.

Organizer: a legal or physical person organizing events (musical, cultural, artistic, sports, conferences, exhibitions, etc.) to which access is based on a free or paid ticket.

Event: musical manifestation, cultural, sports, artistic, conference, exhibition, etc. open to the public, organized for relaxation, entertainment, leisure, cultural, scientific purposes, access to which is based on a ticket.

Account: the section of the Site consisting of an email address and a password that allows the User / Buyer to submit the Order and contains information about the Buyer’s User / Buyer and Buyer History on the Site (Orders, Tickets, etc.). The user is responsible and will ensure that all information entered in the creation of the Account is accurate, complete and up-to-date.

User: any natural person over the age of 16 or a legal person registered on the Site, who visits or accesses the Website or who wishes to use in any way or actually uses the FutureTrip Service or who by completing the account creation process, and has agreed to the site-specific clauses in the Terms and Conditions for Users section.

Buyer: Also named

Participant, may be any natural person over the age of 16 or any legal entity that makes an Account on the Site and performs an Order.

Order: An electronic document that acts as a form of communication between the Buyer / User and the Organizer through which the Buyer / User sends the Organizer through the Site its intention to purchase tickets from the Site.

Ticket: Unique alphanumeric code (barcode / QR) delivered and stored in electronic or printed form, which provides the holder with access to the event or services described by the Organizer.

Service Fee (Commission): is the fee charged by FutureTrip to the Beneficiary for the service provided. In exchange for buying and delivering tickets to events via the www.FutureTrip.io platform and may be different from one event to another and may be a percentage, fixed or mixed (% + fixed amount).

Delivery Fee: is the price charged by FutureTrip by the Organizer for the ticket delivery method chosen by the Purchaser / User when placing an Order.

Payment Method Fee: represents the fee charged by SC Future Trip NFT SRL  to the Beneficiary for the payment method chosen by the Purchaser / User when placing an order.

License: subject to the explicitly accepted Terms and Conditions of Use of the Service and your agreement to your account creation and compliance, we agree to give you access to the use of the site. Your access to the site is provided under the free, limited, non-exclusive, revocable license provided by Future Trip NFT SRL 

Contract: is the distance contract concluded between the Organizer and the User / Purchaser, without the simultaneous physical presence of the Organizer and the User / Purchaser.

1 click Payment: the payment service provided by the integrated payment processor to the Site, made available to Clients, Users and / or Buyers through the Site for an online payment.

FutureTrip Network: the ticket distribution network whose sale is mediated by FutureTrip and includes the Site and physical points of sale that can be modified by FutureTrip at its own discretion.

3. Buying tickets for events

Buying tickets will be done under the following conditions:

1. FutureTrip, through its FutureTrip Service and the agreements settled with event organizers, is offering to sell tickets for a wide range of events for the registered users on the site, in return for paying these tickets.
2. Tickets ordered or paid through the Site will be sent to the user on the registered email and will be found in the “My Tickets” section of the Site.
3. No tickets will be sold to persons who have not made a prior order of tickets for the Event via the Site.
4. No tickets will be sold to persons who did not provide proof of payment or who have not been accurate when completing the data entry form when registering on the Site. 
5. FutureTrip reserves the right to cancel orders that do not contain the correct information identifying recipients of services. 
6. According to the contracts with the event organizers through which FutureTrip offers the FutureTrip Service, additional processing fees for the payment or delivery method can occur and will be separately identified in ticket order details.
7. Selected places are reserved upon confirmation of your payment.
8. FutureTrip reserves the right to alter fares without public announcement in advance. 
9. The amounts shown are the final amounts.

Orders placed on the Site are confirmed by a registration e-mail received after the order has been completed. Tickets ordered are sent in PNG format by email after the order is completed. Upon successful completion of an online order, the buyer receives the purchased tickets (such as if he bought 4 tickets, receives an email with 4 PNG attachments).

4. Payments and billing

The ordered tickets can be paid with the payment methods offered by the Organizer. The order, implicitly the ticket / tickets, can only be considered valid after the full payment has been made and received.

In accordance with Romanian OUG 28/1999, Article 2, point F, for activities for which receipts are made on fixed-rate vouchers printed in accordance with the law – access tickets to shows and other similar items – no fiscal receipt is issued.

For orders placed on behalf of a legal entity, tax invoices may be issued following a written request at contact@futuretrip.io. The request must contain all the complete and correct data: the order number and full billing data (company name, VAT, Registered Office Number, Company Address, Delegate). The invoice is not issued by FutureTrip, but by the Organizer of the event on behalf of which we sell tickets. Receiving an invoice may take several days to one month or more. 

5. Payment methods

To purchase tickets, FutureTrip Service supports the following methods of payment:

1. a) Payment by credit card

Payments through credit or debit cards are processed by MobilPay (SC Netopia SRL) or by EuPlatesc ( Euro Payment Services SRL), FutureTrip partners in processing the payments. Communication between client and payment processor is via a secure SSL connection, the data transmitted is encrypted. All your financial information will be processed solely by the payment processor. Payment processing will be done only in LEI. If the customer has the account in another currency, the amount will be automatically converted LEI, at the bank rate of the day. 

1. b) Pay with 1 Click

“1 Click Pay” is the fastest way to pay with a bank card when the User orders tickets on the Site. The user / buyer can activate the option before or after placing an order and the next time he places an order, he pays with a simple click, 100% safe, without entering again the data of the payment card.

When you enable “1 Click Pay”, we associate your card with an encrypted numeric code (Token), through which transactions are carried out safely. By entering the card details, the User / Buyer confirms that he / she has been previously informed and accepted the Terms and Conditions for Users.

Your card details are not available at any time for FutureTrip and are not recorded or stored on FutureTrip servers, but only by the Transaction Authorization Authority or another authorized entity to provide card identification data storage services. The authorized entity to provide card data storage services is EuPlatesc (Euro Payment Services SRL) / MobilPay (Netopia SRL), a legal company incorporated and operating according to Romanian legislation.

The User / Purchaser may enter the data of several payment cards he holds, for which the 1 Click Payment option can be activated, with one Token per payment card associated. Also, the User / Buyer can delete at any time any Card or Token from the My Account section, thus deactivating the service.

In certain cases, in order to maintain security, the Purchaser will be required to authorize the payment by re-entering the Account password or using the fingerprint for mobile terminals that have this feature. For security reasons, the User / Purchaser is advised not to remain logged in to the Site and set the automatic login option. Account password disclosure is not allowed and a strong password is recommended (eg, at least eight characters, including capital letters, lowercase letters, numbers, and special characters).

1. c) Payment by SMS

If you are subscribed or have a prepaid card from a mobile phone service in Romania, users can choose to pay tickets on the monthly invoice or the ticket equivalents, respectively, be deducted from the credit on the card. The payment amount is calculated in euros using the National Bank of Romania (NBR) rate on the day of the order and includes a processing fee, listed separately in the payment summary. Ticket payment amounts will be on the monthly invoice for mobile services. These amounts are expressed in euro, and they can be paid in lei at the exchange rate of the NBR on the day of invoicing. For payments made from cards, VAT on purchased tickets will not be deducted from the VAT paid on recharging the credit. The maximum amount per transaction is 20 euro; in addition, there is a ceiling of 100 euros for total payments made in a month. 

6. Usage of the tickets 

Access to events will be made only after validation at the entrance of the ticket’s QR code, with the help of the FutureTrip scan app or by using the electronic portal of the FutureTrip Service. There are multiple ways of presenting QR code for validation:

• Electronic ticket received by email and printed on paper. 
• Electronic ticket received by email and presented on your mobile device.
• Electronic ticket presented for mobile device, available in the ‘My Tickets’ link on Site;
• Printed ticket.

It is your duty to ensure the proper functioning of the mobile terminal and the existence and validity of the electronic ticket, Internet access, etc. Alternatively, if there is no possibility of presenting the electronic ticket, it is your duty to print the electronic ticket, so that the identification elements are visible (QR, show information).

If multiple tickets are purchased for an event, users will receive multiple unique QR codes which will show the number of tickets purchased.

By purchasing tickets on the Site, users agree to comply with the operating rules of the location where the event will take place and/or the rules for the event imposed by the organizer of the event, as they are published on the official website, Facebook page and / or any other electronic or printed information method. The organizer reserves the right to deny access to those individuals who do not comply with the operating rules of the location where the event will take place and / or event rules imposed by the organizer for the scheduled event.

FutureTrip does not grant any compensation if access was not allowed due to violation of any provision of the operating rules of the location where the event will take place and/or the access rules set by the event organizer for the scheduled event.

7. Ticket return policy

FutureTrip as a ticketing company (not Event Organizer) that collects ticket value on behalf of third-party organizers, does not hold tickets for sale, can not be held responsible for returning money on purchased tickets, and is not required to return money for purchased tickets. FutureTrip will, however, make every effort to determine the ticket organizers to reimburse the amounts paid for the tickets purchased by the buyers.

As a consequence, the entire responsibility towards the users in connection with these events lies with the organizers of the shows. They assume full responsibility for ticket buyers for possible delays, delays, cancellations, or any other issues in connection with events whose tickets have been sold through FutureTrip.io for their inappropriate performance or under conditions other than those publicly disclosed by the organizer or those provided for by the relevant legislation, as well as any restrictions imposed on events of third parties involved in their organization or authorities.

7.1 Right of withdrawal

FutureTrip through the FutureTrip Service is an intermediary between event and show organizers and ticket buyers. As a consequence, buyers can not exercise their right of withdrawal under the provisions of Article 16 (l) of GEO No 34/144 on consumer rights in contracts concluded with professionals for the sale of tickets for shows or events sale or purchase of distance or off-premises tickets if the buyer made an order or from the sale or purchase contracts for distance or off-premises tickets within 14 calendar days of the date of entry into possession of the tickets, provided by the applicable law.

Ticket returns and / or refund requests for tickets ordered, paid, delivered and valid for a show or event to be held according to the scheduled schedule (date and time), location and participating artists and / or not had announced no changes to the original program (date and time), location change, or change / retirement artists originally announced as show / event participants.

7.2 Changes, cancellations, returns, organizational deficiencies

1. a) FutureTrip does not assume responsibility for any delays, delays, cancellations or organizational deficiencies of the event for which the tickets were purchased or for restrictions imposed by the organizer or state institutions (regarding the number of tickets that can be bought by a person or individual subject to legal restrictions, other restrictions), buyers having to contact the organizer of the event for further information.

1. b) The organizer has the right to modify the event’s dates, the new information being announced by means of communication specific to the organizer.

1. c) In the event of cancellation, delay or major program or distribution changes, FutureTrip reserves the right to inform ticket buyers of such changes. This information is a volunteer service of FutureTrip and can be done by mail or electronically, via email, sms, social media or FutureTrip.io 

2014. d) For certain events, the organizer is free to refuse to cancel the ticket. The acquisition of tickets for shows is largely exempt from the right of withdrawal governed by OUG 34/2014. 

1. e) The return policy to be applied will be that of the organizer. In the event of an unfortunate cancellation of an event, you will be informed by email and the money will be returned according to the wishes of the event organizer. Unless the parties otherwise agree in writing, the return of the money shall be returned to the organizer of the event and may be made in fair play, as long as the causes invoked for return are exceptional (canceling the event)

1. f) In the event that an event is canceled, please send your request in this respect to the contact address of the canceled event organizer. Organizer contact details are found attached to all events. In order to register the money request for purchased tickets, it is necessary to send an email to the event organizer with the subject ‘Return – order number – event name’ together with a copy of proof of payment for the order.

1. g) FutureTrip will collaborate with the organizer of the event in question to reimburse the price paid for the tickets purchased by the buyer, but does not provide any guarantee to that effect and has no obligation to compensate the buyer for the ticket without prior agreement of the organizer of the event.

1. h) The proceeds of the sold tickets are settled at specified intervals in the organizers ‘accounts in accordance with the contractual arrangements with them, therefore, if an event is canceled, FutureTrip can only make efforts to cause event organizers to return buyers’ money, using other pathways except legal ways.

1. i) If the Organizer and FutureTrip have agreed in writing to return the Ticket equivalent by FutureTrip, the return shall be made no sooner than 7 days after the official cancellation notice of the event. FutureTrip will issue a communiqué through the specific channels of communication announcing buyers of specific return methods for e-tickets and / or printed tickets and refund methods of ticket equivalents based on the payment method chosen by the buyer at the time of purchase of the tickets . In the event that the Organizer does not return the amounts for the orders required for return to FutureTrip, legal actions initiated by the buyers will be made against the organizer, not the distributor, in this case FutureTrip.

1. j) After returning, the tickets are automatically invalidated. Tickets that have been damaged or have not been purchased through the FutureTrip platform will not be accepted for return and refund of their equivalents.

1. k) In order to remove any doubt, FutureTrip and the organizer of the event state that only the ticket price will be refunded (without any other fees, charges, costs, expenses incurred by the buyer upon purchase, including but not limited to courier, service charge, ticket issuance fee, administration fee, payment method costs, if applicable, etc.).

7.3 Loss / Theft of tickets

In case of loss or theft of online tickets, the buyer user is obliged to notify the organizer of this fact in order to replace the tickets. If the user fails to notify the organizer in good time, the Organizer or FutureTrip assumes no responsibility for the use of the tickets by another person, nor for the initial buyer’s failure to participate in the event on the basis of lost / stolen tickets. Under no circumstances can tickets be returned after the event has taken place.

8. Processing of personal data

FutureTrip processes your personal data in accordance with applicable laws and Privacy Policy and Cookie Policy, which are an integral part of this set of Terms and Conditions for Users. Please review these documents for complete information about the processing of personal data by FutureTrip and how you can exercise your rights to protect your data.

FutureTrip can then send you an SMS or email promotional offers for other events you might be interested in. The purpose of these messages is  a customer loyalty program. If you do not want to receive this information anymore, you can unsubscribe anytime from the newsletter or write to us contact@futuretrip.io  to anonymize your data on  FutureTrip Service.

9. Intellectual Property

The materials and information accessible through the Site, the content and graphics of the Site, including but not limited to all textual content as well as the technical sources of all present and future services and facilities, except for when expressly mentioned by another owner, the sources of the pages as well as any other material transmitted in any form to and to the Users (by direct viewing on the site, through the newsletter etc.) belong to FutureTrip and its partners and represent the content of the Site.

The content of the Site, irrespective of where it is in the site and of whatever type, may be used exclusively for personal use. Any use of content by third parties for purposes other than personal use may be done only with the express, prior written consent of FutureTrip. It is forbidden to copy, retrieve, reproduce, publish, transmit, sell, partially distribute, completely or alter the content of this site or any part thereof made for purposes other than personal use, with the following exceptions:

• it is allowed to reproduce (on non-commercial websites, forums, press articles, etc.) small fragments of published articles (max. 2 paragraphs). Specification of the source of information taken is mandatory, in the following form: (Source: FutureTrip)
• Links to the Site are allowed, and the specification of the source of the information will be made after each link or end of the article as follows: ‘Information courtesy of FutureTrip.

FutureTrip reserves the right to bring to court any person and / or entity violating the above provisions in any way. Requests for use of the content of the site for any purpose other than personal use may be made at the following email address: contact@futuretrip.io Any person who delivers in any way information or material to the site assumes no obligation whatsoever to prejudice in any way the copyright that a third party may invoke in relation to the materials and information transmitted in any way to the site, persons who submit in any way information or material understand and accept that violation in any way of this obligation can not in any way engage FutureTrip  liability, but only the liability of those persons.

10. Data traffic

Data traffic associated with the use of the Site is charged according to the Tariff Plan of the User’s Mobile Operator.

11. Limitation of liability

FutureTrip is not responsible in any way, and does not bear any responsibility for the card processing service.

FutureTrip is not responsible for any error and / or fraud arising out of or in connection with this service. However, although payment services are provided and guided entirely and independently by our suppliers, FutureTrip will take all reasonable steps to limit as much as possible the risk of these errors and / or fraud.

FutureTrip assumes no obligation and does not warrant by default or expressly for the content provided by its partners or by the Users of the Site. FutureTrip will do its utmost to ensure accuracy and trust in the Site and will attempt to correct errors and omissions as quickly as possible. However, FutureTrip is not responsible for any inaccuracies, errors or omissions in the information provided by Users.

Exclusively, Site Users agree to waive liability on FutureTrip for any judicial or extrajudicial action arising out of the use of the Site incorrectly or fraudulently

In the event of a case of force majeure, FutureTrip and / or its operators, directors, employees, branches, subsidiaries and their representatives are totally relieved of their liability. Cases of force majeure include, but are not limited to, FutureTrip technical equipment malfunctions, lack of Internet connection, lack of phone connections, computer viruses, unauthorized access to Site systems, operating errors, strike, war, etc.

Users shall waive claims, claims, actions, charges, losses, damages, costs (including, without limitation, lawyers’ fees), costs, judgments, decisions, fines, adjustments or other obligations arising out of or related to any other action User in connection with the use of the FutureTrip Service or any other aspect related to the FutureTrip Service.

12. Modification of the Terms and Conditions

FutureTrip has the right to unilaterally modify the Terms and Conditions for Users at any time as well as any other relevant policies. The use of the Site in any way or of the FutureTrip Service, after changing the Terms and Conditions, represents the User’s acceptance of the changes made. The modified Terms and Conditions will apply to any order / transaction from the date of the change.

13. Applicable law. litigation

The rights and obligations of Site users and FutureTrip, as set  forth in the General Terms and Conditions for Users, as well as any legal effects that the Terms and Conditions will produce, shall be construed in accordance with and governed by applicable Romanian law. Any dispute arising out of or in connection with the Terms and Conditions will be settled amicably. In case of impossibility to reach an agreement, the litigation will be settled by the competent Romanian court within the territorial jurisdiction of the municipality of Timisoara

How do I buy tickets? 

Step 1 – Select ticket category – Search for the event you like to attend then select the ticket categories you intend to buy.

Step 2 – View order summary – Before you proceed to pay the order, you will see a summary of the selected ticket category (number, price, ticketing commission), select the preferred payment and delivery method.

Step 3 – Paying the order – After you place the order you will be redirected to the secure payment page where clear instructions will guide you to finish the payment. Depending on the payment method you chose, you will have a limited time to pay the order. If the order is not paid in that time span, the order will be voided automatically and the tickets will be redistributed for sale.

Step 4 – Order confirmation – If the order has been paid successfully, the confirmation page will show up alongside details about the order and a link to the My Tickets section where the tickets are saved.

Step 5 – Receiving the confirmation email –  After step 4, you will receive an email with a custom message from the event organizer and the mobile tickets attached to the email.

Questions related to billing/orders/tickets

1. How do I proceed an invoice?

Please send us an email at Contact@futuretrip.io  which contains the order number (you can find the orders placed here) and the billing details.

FutureTrip through FutureTrip Service is an intermediary between event/show organizers and ticket buyers and does not hold tickets for sale. The tax invoice is not issued by FutureTrip , but by the event organizer on whose behalf we sell tickets. We mention that we make every effort to have the invoice issued by the organizer as soon as possible, but receiving the invoice can take from a few days to a month or even longer.

2. Where can I find the orders placed?

The placed orders can be found in the My Orders section.

3. Why is my order canceled?

Once you have selected the desired number of tickets and added them to the cart, you have 20 minutes to make a successful payment.

If the payment at the first attempt has not been successfully completed, you have the possibility from the order page to retry the payment, using another payment method.

If the payment has not been made successfully within 20 minutes, the order is canceled automatically and the reserved tickets are reallocated for sale.

4. How do I receive the purchased ticket?

When the order has been confirmed, you will automatically receive:

– Your ticket, eTicket version, at the email address your account is created (if you chose to log in with Facebook you will receive the tickets at the email address you log into Facebook.).

– Electronic ticket in the ‘My Tickets’ section. If you no longer have access to the email address where the tickets arrived, you can send the purchased tickets to another address using the “Send Email” option in the My Tickets section.

5. My ticket is by another name. It’s a problem?

The name on the ticket can be edited from the My Tickets section. In certain situations, the organizer may block this editing option and you will need to contact the organizer directly to receive the name change agreement on the ticket.

6. What if I accidentally deleted or lost the email containing the tickets?

All your tickets are available permanently, after logging in, in the ‘My Tickets‘ section of the website and you can send them again by email.

7. What is the ‘My Tickets’ section?

It is the section of your account where you can find the history of your tickets, edit the names on the tickets ordered and send them to other people, by entering the email address.

Event-related questions

1. The event at which I bought tickets was canceled. How do I get my money back?

FutureTrip through the FutureTrip Service, as a ticketing company (and not an event organizer), that collects ticket value on behalf of third party organizers, does not own the tickets for sale, cannot be held responsible for returning money on purchased tickets and is under no obligation to return the money for tickets purchased. FutureTrip will, however, make every effort to determine the event organizers to refund the sums paid for the tickets purchased by buyers. As a consequence, the entire responsibility to the users regarding the respective events lies with the event organizers.

You can check the return policy applied by FutureTrip here: 

2. I can’t get to the event anymore, what do I do?

Each organizer who sells tickets through the FutureTrip Service has a refund policy. If an organizer allows the return of the tickets, please send us an email to Contact@futuretrip.io containing the order number for which you want to return.

3. How is the ticket validation done at the event?

The validation of the tickets will be done at the entrance where the event takes place, by scanning the QR code on the ticket. In order to have access to the event it is necessary to present at the entrance one of the following ticket options:

• electronic ticket – from your smartphone, you can save it in the photo library or click on ‘My tickets’ when you are logged on to www.FutureTrip.io
• the printed ticket – from the email

The QR code of the ticket can be presented on any type of media, as long as it is identifiable. However, we recommend that you save the paper and present it directly from your mobile phone.

Account questions

1. How can I register on the Site?

To create your FutureTrip account, you must click on the “Create your account” button in the menu. In the window that will open you can quickly login with your Facebook / Google account. Alternatively, you can create your account based on your email address and password.

2. Why do I need an account?

The account is required, first of all, to buy tickets. We respect your privacy and guarantee that your personal data will not be sold or transferred in any form to other entities. Your account is useful for viewing purchased tickets, for editing ticket names or for sending them to others.

3. What can I do if I forget my password?

If you forgot your password, you can retrieve it in the email address of your account by clicking the ‘Forgot password’ button. from the login form.

4. How do I change the email address / phone number associated with the FutureTrip account?

You can edit this information using the Edit Profile option.

Questions regarding payment

1. How can I pay?

You can check here – the payment methods available through the FutureTrip Service.

Attention: Not all payment methods are available at the events listed on the Site. Each organizer who sells tickets on the Site can choose the payment and delivery methods available at the listed event.

2. Is the payment safe?

Online payment is made completely safe, through the payment processors accredited MobilPay (Sc Netopia Srl) and / or EuPlatesc (Sc Euro Payment Services Srl) using the latest PCI DSS security standards. As an extra security measure, all operations are carried out in the 3D Secure system, a secure environment, VISA and MasterCard certified, which protects the confidentiality of the data.

3. What is 3D Secure code?

3D Secure has emerged as a response to the need to develop means to verify if a person making an Internet payment is the actual card holder.

For every online transaction, you receive a unique and dynamic password on your mobile phone. This is only valid for 10 minutes and you are sure that you are only using the card.

The unique password sent by SMS assures you full confidence in this way of buying goods and services from the Internet, eliminating the risk of fraud made by copying payment information or by randomly generating card numbers and using them later on the Internet.

If you did not receive a 3D Secure password on your phone, you must update the phone number associated with your bank account by contacting the card issuing bank.

4. What happens if the payment fails?

If the payment is not successful, the order remains valid for another 20 minutes, during which time you can retry the payment using another payment method.

After 20 minutes, the order will be canceled automatically and the reserved tickets will be reallocated for sale. In this case, you will need to place a new order in order to purchase tickets.

5. How can I buy tickets?

Following the steps here:

6. What is the service fee?

The service fee is a useful service for the payment of the FutureTrip platform. Depending on the decision of the organizer, this fee may be included in the use of the ticket or transferred to the client.

7. How do I verify that the value of the Vodafone or Orange invoice has been adjusted in the event of a cancellation?

The amount of the canceled transaction will be found on the telephone operator’s invoice. If the cancellation was made after the date you receive the invoice, the adjustment will be found on the next invoice.

Other questions

 I’m an event organizer. How can I sell tickets through FutureTrip?

Send an email to Contact@futuretrip.io  and we will get back to you as soon as possible. 

The answer to my question is not  listed here. How can I contact you?

You can send us your questions to Contact@futuretrip.io (response time: 2 business day)